Terms of Services AirsoftPro.cz

1 . BASIC PROVISION

1.1 These general terms and conditions (hereinafter referred to as "terms and conditions") of the trading company ArmaPro s.r.o., with registered office at Bartoňova 925, 530 12, Pardubice, Czech Republic, identification number: 02747758, VAT number: CZ02747758, registered in the commercial register under file number C 33351 kept at the Regional Court in Hradec Králové (hereinafter referred to as "the seller") are issued in accordance with § 1751 paragraph 1 of Act No. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as " Civil Code").

1.2 These terms and conditions are valid from January 6, 2023.

1.3 These terms and conditions govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and another natural person (hereinafter referred to as the "buyer") via the online store at https:// airsoftpro.cz/en (hereafter "online store only").

1.4 The terms and conditions and the purchase contract are primarily drawn up in the Czech language. Other language versions of the e-shop contain a translation that is based on Czech conditions. The contractual relationship is governed by the Czech legal order in its effective wording.

1.5 These terms and conditions define the relationship and the rights and obligations arising from it only between the seller and the buyer - a natural person, a non-entrepreneur who concludes the contract exclusively outside the scope of his business activity or independent performance of his profession.

1.6 The seller may change or supplement the wording of the terms and conditions based on § 1752 of Act No. 89/2012 Coll., Civil Code. The change in terms and conditions will be notified to the buyer via the seller's website, specifically on AirsoftPro ( https://airsoftpro.cz/en ), in the Business Terms and Conditions h with the indication of the effective date of the new terms and the possibility to preview the wording of the previous ones.

2. ORDER OF GOODS AND CONCLUSION OF THE PURCHASE CONTRACT

2.1 The presentation of the goods listed in the AirsoftPro.cz online store ( https://airsoftpro.cz/en ) is not an offer to conclude a contract, it is only informative and the seller is not obliged to conclude a purchase contract regarding these goods.

2.2 The prices of goods are listed including value added tax (VAT) without postage and packaging. The price indicated for the product is the final price for the product. The price of the goods is valid for the time it is displayed in the AirsoftPro.cz online store ( https://airsoftpro.cz/en ).

2.3 Goods falling under the Weapons and Ammunition Act No. 119/2002 Coll. (i.e. category D firearms), are only for sale to persons over 18 years of age. Orders for these goods can only be made via online purchase in the online store (not by phone or email). By agreeing to the terms and conditions, the buyer confirms that he is a person over 18 years of age. Upon personal collection in the store or from the carrier, the buyer may be asked to present an identity document confirming this minimum age limit.

2.4 The costs associated with the packaging and delivery of the goods to your country are always listed before sending the order through the website of this online store. Costs are calculated according to public and private price lists of transport companies depending on the weight, payment method and delivery method selected in the order form.

2.5 In the event that the seller offers free shipping of goods, the buyer must pay the minimum total purchase price of the shipped goods in the amount specified in the store's web interface for the right to free shipping of goods. In the event that the buyer partially withdraws from the purchase contract and the total purchase price of the goods for which the buyer did not withdraw from the contract does not reach the minimum amount required for the right to free transportation of the goods according to the previous sentence, the buyer's right to transport the goods expires free of charge and the buyer is obliged to pay the transport of the goods to the seller.

2.6 The default sorting of products in categories is from the best-selling goods, while the e-shop is based on order statistics. The buyer can change the method of sorting goods to the latest | cheapest | the most expensive.

2.7 Before sending the order to the seller, the buyer is allowed to change the order and edit the data he entered in the order and to check the correctness of the entered data. The buyer can take back (cancel) his order no later than two hours after placing the order by e-mail to the address shop@airsoftpro.cz , the word CANCEL must be mentioned in the subject of the e-mail. If necessary, use the contact form in the online store contacts. If the buyer cancels the order later and the seller has not yet sent it (and confirmed the cancellation), the seller undertakes to cancel this order.

Sent orders can no longer be canceled and, according to the concluded contract, the customer should take over or pay the outstanding postage and packaging. If the customer has already paid for the order (for example, in advance by bank transfer, payment card, etc.), this amount will be returned to him within 10 days of the cancellation of the order.

2.8 The buyer's costs incurred when using remote communication means in connection with the conclusion of the purchase contract (phone call costs, internet connection costs, etc.) on the buyer's side are paid by the buyer himself.

2.9 The buyer orders goods in the following ways:

      a) the buyer "puts" the ordered goods into the shopping cart of the online store by pressing the "Add to cart" button, through his user account, if he registered in the AirsoftPro online store in the previous step ( https://airsoftpro.cz/ en )

      b) the buyer "puts" the ordered goods into the shopping basket of the online store by pressing the "Add to basket" button, without the need for a customer account and registration.

2.10 The buyer sends the order to the seller by clicking on the "Confirm purchase" button. All data given in the order are considered correct by the seller. The buyer thus confirms that he has filled in all the mandatory data correctly, to the best of his knowledge and conscience when creating the order, and by clicking the "Confirm purchase" button, he agrees to these terms and conditions. The check box is used for confirmation and consent.

2.11 All orders sent by the buyer to the seller are considered binding by the seller.

2.12 Upon delivery of the order from the buyer, the seller has the right to contact the buyer in order to complete the missing data, and possibly change and modify the data in the order.

2.13 If the nature of the order requires it, the seller is entitled to contact the buyer and request his cooperation to conclude the purchase contract.

2.14 The contractual relationship between the seller and the buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail, to the e-mail address of the buyer.

2.15 In the event of a technical failure on the part of the seller, an obviously incorrect display of product prices or a combination of discounts causing the minimum price of an online store order , the seller is not obliged to deliver the goods or services to the buyer at the specified price. Even if the order is confirmed or paid for by non-cash payment (payment card, bank transfer or other payment method).

2.16 These terms and conditions apply only to the purchase of goods via the AirsoftPro online store ( https://airsoftpro.cz/en ) and all its language variants.

3. PRICE

3.1 The price for the goods and any costs associated with transport, product modification (if the seller provides it directly in the online store) can be paid by the buyer in the following ways:

      a) in cash or by payment card on delivery, at the place of collection of the shipment (This option may not be available for your country)

      b) cashless by payment card

      c) cashless via PayPal

      d) by cashless transfer to the seller's bank account: Iban CZ45 2010 0000 0020 0059 3239, maintained at Fio banka, as.

3.2 The buyer is obliged to pay the seller the purchase price of the goods, but also the costs associated with the packaging and delivery of the goods. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

3.3 In case of cash on delivery payment, the price of the goods is payable on the day of delivery of the goods. In the case of non-cash payment by credit card, the purchase price is payable at the moment of completion of the order and payment on the bank's online payment gateway.

3.4 In the case of non-cash payment by bank transfer, the buyer is obliged to pay the purchase price together with the specified variable symbol to the seller's bank account within one week from the conclusion of the purchase contract. The buyer's obligation is fulfilled by crediting the appropriate amount of the purchase price to the seller's account.

3.5 According to the provisions of §1820 paragraph 1 letter q) of the Civil Code, the seller does not require a deposit or other similar payment from the buyer, unless the nature of the product requires it and the seller does not agree otherwise with the buyer. Payment of the purchase price of the goods before they are sent cannot be considered as a deposit.

3.6 Possible price advantages and discounts from the purchase price of goods cannot be combined with each other, unless the seller decides otherwise. The buyer is always informed about possible combinations of discounts, benefits, etc. and the final price of the goods before sending the order.

3.7 The tax document is drawn up by the seller at the moment the order is sent (handing over to the transport company) and is delivered to the buyer at the e-mail address provided by the buyer in the order.

3.8 The seller can use the system of adjusting the price to the person of the buyer based on automated decision-making according to a predefined algorithm. If the price is adapted to the buyer, the seller will immediately inform the buyer of this fact.

4. DELIVERY OF GOODS

4.1 The costs for the delivery of the goods are always stated in the order and the subsequent confirmation issued by the seller according to the specified method and type of delivery.

4.2 The buyer is obliged to take over the goods at the place indicated in the order, if he does not do so, he runs the risk of non-delivery of the goods and their return to the seller. In the event of subsequent repeated delivery requested by the seller, the buyer takes note of repeated transport costs in the amount of its original price.

4.3 When receiving the goods from the carrier, the buyer is obliged to thoroughly check the shipment for damage to the packaging or the goods themselves. If the buyer does not agree to take over the goods, he is obliged to notify the carrier of this fact without delay. In the case of detection of defects on the packaging or directly on the goods, the buyer is not obliged to accept the shipment from the carrier.

4.4 By paying for the goods and taking over the goods from the carrier, the buyer acquires the right of ownership and all related obligations. Upon acceptance of the goods by the buyer, the risk of damage to the goods passes to the buyer.

4.5 The goods are delivered to the buyer:

      a) Through the companies: Czech Post, GLS to the address specified by the buyer in the order.

      b) In the delivery office of the company: Mailing station (Packeta).

4.6 The goods are handed over to the carrier without delay, usually the next working day. The buyer usually receives the goods within 3 working days, maximum within 30 days.

5. CUSTOMER ACCOUNT

5.1 A buyer who registers in the AirsoftPro online store ( https://airsoftpro.cz/en ) can gain access to a user account from which he can create orders for goods. The buyer can also order goods without registration.

5.2 When registering for a user account and when ordering goods, the buyer is obliged to provide correct and truthful information. In case of data changes, the buyer is obliged to update these data in the user account, or report this change to the seller immediately. The data filled in by the buyer are considered to be the only and correct.

5.3 Access to the user account is protected by a username and password. The buyer is obliged to maintain confidentiality and the buyer must not provide this data to a third party, if he does so, then only at his own risk.

5.4 The seller is not responsible for any misuse of the user account by a third party.

5.5 The seller reserves the right to cancel the buyer's user account, especially if the buyer does not actively use it for a demonstrably longer period than 12 months. In the event that the buyer violates the obligations of the purchase contract and these general terms and conditions or other business agreements with the operator of the AirsoftPro website ( https://airsoftpro.cz/en ).

5.6 The operator of the AirsoftPro website (https://airsoftpro.cz/en) is not obliged to ensure continuous operation of user accounts, especially for planned shutdowns, updates or malfunctions.

6. WITHDRAWAL FROM THE PURCHASE CONTRACT

6.1 According to the provisions of § 1837 of the Civil Code, the buyer cannot withdraw from the purchase contract in the following cases:

      a) delivery of goods manufactured according to the consumer's requirements or adapted to his personal needs,

      b) the delivery of perishable goods or goods with a short shelf life, as well as goods that, due to their nature, have been irreversibly mixed with other goods after delivery.

6.2 If the cases listed in paragraph 6.1 of these general conditions for withdrawal from the purchase contract do not apply, the buyer is entitled to withdraw from the purchase contract within 14 days of taking over the goods, according to § 1829, paragraph 1 of the Civil Code. Withdrawal from the purchase contract must be sent to the seller within this period (no later than 14 days after taking over the last part or goods of the order).

6.3 If the order is divided, or contains several parts (or goods) that are delivered at intervals, the period for withdrawing from the purchase contract starts from the delivery of the last part (goods).

6.4 To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which forms an appendix to the terms and conditions and is also available for download separately at https://airsoftpro.cz/en. Withdrawal from the purchase contract can be sent by the buyer to, among other things, the address of the seller's premises or the seller's e-mail address: shop@airsoftpro.cz. The seller will immediately confirm the acceptance of withdrawal from the purchase contract to the buyer.

6.5 In case of withdrawal from the purchase contract, the purchase contract is canceled from the beginning. The buyer will send or hand over the goods back to the seller without undue delay, no later than fourteen (14) days after withdrawal from the contract, unless the seller has offered to collect the goods himself. The period according to the previous sentence is preserved if the buyer sends the goods before it expires. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.

6.6 The buyer can return the goods in person, i.e. bring them to the establishment, or send them by transport service to the address ArmaPro s.r.o. , Husova 1955, 53003 Pardubice, Czech Republic. The goods must be properly packed to avoid damage during transport. The buyer will attach either a cover letter with withdrawal together with a contact address, telephone number and bank account number, or ideally a completed form - see point 6.4 of these terms and conditions. Returned goods cannot be sent cash on delivery - such a shipment will not be accepted.

6.7 In the event of withdrawal from the purchase contract pursuant to § 1829 paragraph 1 of the Civil Code, the seller shall return the received funds to the buyer within 14 days of receiving the goods. The seller is not obliged to return the received funds to the buyer before the goods are delivered back to the seller, or otherwise as agreed with the buyer.

6.8 The buyer returns the goods to the seller, which must not be damaged, must not show signs of excessive use and must not be dirty or otherwise devalued and with complete accessories. The customer can try the goods only to the extent that he could try them in a brick-and-mortar store. We recommend returning goods in their original and undamaged packaging. In the case of excessive use beyond normal testing, the returned purchase price may be reduced by the actual costs incurred to restore the product to its original condition, or by the price difference for which the damaged goods can be sold at a discount as used. If possible, the buyer will also return the goods in the original packaging. The buyer is liable to the entrepreneur only for the decrease in the value of the goods that occurred as a result of handling the goods in a way other than what is necessary to familiarize himself with the nature, properties and functionality of the goods.

6.9 The seller is entitled to unilaterally set off the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.

6.10 If the seller offers several options for the delivery of the goods, when the buyer withdraws from the contract and returns the goods to the seller, the amount of postage is always returned to the buyer according to the cheapest method of delivery according to the given variant. This amount is then returned by the seller to the buyer, against the buyer's right to a refund of the purchase price.

6.11 The funds will be returned to the buyer in the same way as the seller received them, unless otherwise agreed with the buyer.

6.12 If the order includes a gift from the seller, the buyer is not obliged to return this gift to the seller by withdrawing from the purchase contract.

6.13 The seller is entitled to withdraw from the purchase contract until the moment of acceptance of the goods by the buyer. It can do so in several cases, such as stock out, interruption of supply of goods from the manufacturer or supplier, or due to unavailability of goods and other cases caused by a third party.

6.14 The seller is entitled to withdraw from the purchase contract in the event that the buyer does not pick up the ordered goods at the establishment within the specified period (in the case of payment of the order in person at the establishment) or if the purchase price is not paid to the seller's bank account within the specified period (in the case of the form payment by cashless payment by bank transfer).

6.15 In case of withdrawal from the purchase contract by the seller, the seller immediately informs the buyer via e-mail address, telephone or other communication channel. All funds received, including shipping costs from the buyer, will be immediately returned by the seller in the same way, or in a different way specified by the buyer.

6.16 The buyer does not have to state a specific reason for withdrawing from the purchase contract.

7. RIGHTS FROM DEFECTIVE PERFORMANCE

7.1 Rights from defective performance are governed by the provisions of § 1914 to 1925, § 2099 to § 2117, and then § 2161 to § 2174b of Act No. 89/2012 Coll., Civil Code, as amended, and also according to Act No. 634/1992 Coll., on consumer protection, as amended.

7.2 The seller guarantees to the buyer that the item has no defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the item

      a) the thing has the properties agreed upon by the parties and, in the absence of an agreement, those properties which the seller or manufacturer described or which the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,

      b) the item is suitable for the purpose for which the seller states its use or for which the item of this type is usually used,

      c) the quality or design of the thing corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,

      d) is the thing in the corresponding quantity, measure or weight,

      e) the goods comply with the requirements of legal regulations.

7.3 If a defect becomes apparent within twelve months of receipt, it is considered that the item was already defective upon receipt, unless the nature of the item or the defect precludes this. This period does not run for the period during which the buyer cannot use the item, in the event that he has legitimately complained about the defect.

7.4 If the nature of the goods or service allows, the buyer has the right to inspect or demonstrate the function of the product.

7.5 If the buyer did not report the defect without undue delay after he could have discovered it during a timely inspection and sufficient care, the court will not grant him the right from defective performance. If it is a hidden defect, the same applies if the defect was not reported without undue delay after the buyer could have discovered it with sufficient care, but no later than two years after handing over the item.

7.6 If there is a defect in the goods, for which the goods cannot be used in the usual way, the buyer can apply to the seller the right from defective performance ("complaint") and demand its removal. According to his choice, he can demand the delivery of a new item without a defect or the repair of the item, unless the chosen method of removing the defect is impossible or disproportionately expensive compared to the other; this is assessed in particular with regard to the significance of the defect, the value that the item would have without the defect, and whether the defect can be removed in a second way without significant difficulties for the buyer. The seller can refuse to remove the defect if it is impossible or disproportionately expensive, especially with regard to the importance of the defect and the value that the item would have without the defect.

7.7 The seller will remove the defect within a reasonable time after it has been pointed out in such a way that it does not cause significant difficulties for the buyer, taking into account the nature of the item and the purpose for which the buyer purchased the item. To remove the defect, the seller will take over the item at his own expense. If this requires the disassembly of an item, the assembly of which was carried out in accordance with the nature and purpose of the item before the defect became apparent, the seller will dismantle the defective item and install a repaired or new item, or cover the demonstrable costs associated with it.

7.8 The buyer may request a reasonable discount or withdraw from the purchase contract if:

      a) the seller refused to remove the defect or did not remove it in accordance with Article 7.8 of the terms and conditions,

      b) the defect manifests itself repeatedly,

      c) the defect is a material breach of the purchase contract, or

      d) it is apparent from the seller's statement or from the circumstances that the defect will not be rectified within a reasonable time or without considerable difficulty for the buyer.

7.9 As long as the buyer does not exercise the right to a discount on the purchase price or withdraw from the contract, the seller can supply what is missing or remove the legal defect. Other defects can be removed by the seller at his option by repairing the item or delivering a new item; the choice must not cause unreasonable costs to the buyer.

7.10 The buyer cannot exercise the right from defective performance if he knew about the defect at the time of acceptance or caused it himself.

7.11 The seller is obliged to accept the complaint at the address of the establishment or at the seat and place of business, if the nature and type of the goods allows it.

7.12 Rights from liability for product defects can be asserted by the buyer at the establishment, or sent by post to the address of this establishment: ArmaPro s.r.o., Husova 1955, 53003 Pardubice, Czech Republic By phone at +420 469 811 656 or by email at reklamace@airsoftpro.cz

The buyer attaches a sales receipt to the goods. When sending by post, also a cover letter with a description of the problem and the complete address where the goods are to be sent after the repair.

7.13 The complaint, including the removal of the defect, must be processed and the buyer must be informed about it no later than thirty (30) days from the date of the claim, unless the seller and the buyer agree on a longer period.

7.14 After the time limit according to Article 7.13 of the terms and conditions expires in vain, the buyer can withdraw from the purchase contract or demand a reasonable discount.

7.15 The seller is obliged to issue to the buyer a confirmation of the date and method of settlement of the complaint, including confirmation of the repair and its duration, or written justification for the rejection of the complaint.

8. OUT-OF-COURT DISPUTE RESOLUTION

8.1 Mutual disputes between the seller and the buyer are resolved by general courts.

8.2 According to Act No. 634/1992 Coll., on consumer protection, as amended, the buyer has the right to an out-of-court settlement of a consumer dispute arising from a purchase contract. The entity authorized to conduct out-of-court dispute resolution is the Czech Trade Inspection (abbreviated ČOI) at Stepanská 567/15, 120 00, Prague 2 - Nové Město. How to proceed in case of out-of-court settlement of consumer disputes, including the possibility of a proposal, can be found on the website https://www.coi.cz/ and https://www.coi.cz/informace-o-adr/.

8.3 Assistance in the case of cross-border out-of-court settlement of consumer disputes is provided by the European Consumer Center Czech Republic (abbreviated ESC CR). The contact address of ESC CR is Štěpánská 567/15, 120 00 Prague 2 - Nové Město. Advice and information about individual markets, including a platform for the resolution of out-of-court consumer disputes, can be found on the websites https://evropskyspotrebitel.cz/ and https://ec.europa.eu/consumers/odr/main/.

9. REVIEW OF GOODS

For the products, all reviews of "verified customers", i.e. customers who bought the product in the AirsoftPro e-shop ( https://airsoftpro.cz/en ) are listed.
Every customer who has bought from us has the opportunity to evaluate the products that have been delivered to him, only through links to specific products that are sent to him by email, 15 days after the conclusion of the purchase contract.
The buyer can give a verbal rating or just rate it with stars from one to five. The resulting rating is the mathematical average of all collected ratings expressed as a percentage.
Before completing the order, the buyer can choose whether he wants to send an evaluation of the e-shop's products and services through the Heureka.cz portal. These reviews are displayed on the home page of the online store.
These are also only verified reviews of customers who made a purchase in the AirsoftPro e-shop (https://airsoftpro.cz/en ) by sending an email through the Heureka.cz portal to the purchase made with an individual link for that purchase.

10. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

10.1 The buyer acquires ownership of the goods by paying the full purchase price of the goods.

10.2 In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1820 paragraph 1 letter n) of the Civil Code.

10.3 The seller handles consumer complaints via e-mail. Complaints can be sent to the seller's email address (shop@airsoftpro.cz). The seller will send information about handling the buyer's complaint to the buyer's email address. Other rules for dealing with complaints are not set by the seller

10.4 The seller does not accept any additions or deviations in the order, with the exception of a request to send to a different address or a different telephone contact. All non-standard requirements must be discussed in advance and agreed to in writing by the seller.

10.5 The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765 paragraph 2 of the Civil Code.

10.6 The technical data listed here are based on the manufacturers' documents and are purely indicative in nature. The manufacturer or importer reserves the right to any deviations.

10.7 The seller is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection, to a defined extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended.

11. PROTECTION OF PERSONAL DATA

Your obligation to provide information to the buyer in accordance with Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) ( hereinafter referred to as the "GDPR regulation") related to the processing of the buyer's personal data for the purpose of fulfilling the purchase contract, for the purpose of negotiating the purchase contract and for the purpose of fulfilling the seller's public obligations is fulfilled by the seller by means of a special document. See Privacy policy GDPR.

12. FINAL PROVISIONS

12.1 The arrangements resulting from these terms and conditions and the purchase contract concluded between the buyer and the seller in accordance with them, in the case of the entry of a foreign entity, are subject to the laws of the Czech Republic. However, this does not affect the buyer's rights according to Regulation (EC) No. 593/2008 of the European Parliament and the Council on the law applicable to contractual obligations (Rome I).

12.2 In the event of force majeure or any other failure of the online store, the seller is not responsible for the impossibility of executing the order.

12.3 In the purchase contract, it is possible to negotiate deviating provisions, which then take precedence over the provision of these terms and conditions.

12.4 The seller reserves the right to change or supplement these terms and conditions. However, this provision does not affect the right and obligations, according to the previous version of the general terms and conditions.

12.5 The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

12.6 The annex to the terms and conditions consists of a model form for withdrawing from the purchase contract.

12.7 Contact details of the seller: registered office address: ArmaPro s.r.o., Bartoňova 925,53012 Pardubice Czech Republic , business address: Husova 1955, Pardubice, Czech Republic e-mail address: shop@airsoftpro.cz, telephone +420 469 811 414. The seller does not provide any other means of online communication.
 

In Pardubice on January 6, 2023

13. Claims procedure

13.1 This complaint regulation is an integral part of the general terms and conditions of the online store https://airsoftpro.cz/en, and defines the basic conditions and method of complaints about product defects by the buyer.
This complaint procedure is based on the provisions of Act No. 89/2012 Coll., Civil Code, as amended, and Act No. 634/1992 Coll., on consumer protection. This complaint regulation defines the relationship between the seller and the buyer - a natural person who is not an entrepreneur, who concludes the contract exclusively outside the scope of his business activity or independent performance of his profession.

13.2 The buyer is obliged to familiarize himself with the general terms and conditions and the complaint procedure before ordering the goods, but the buyer will familiarize himself with them at the latest before sending the order in the online store https://airsoftpro.cz/en, when he agrees to their understanding and familiarization the buyer confirms with them by checking the relevant field when creating the order itself. Without checking this box, the buyer's order cannot be shipped.

13.3 The conclusion of the purchase contract and acceptance of the goods by the buyer is considered as consent to the complaints procedure and business conditions.

13.4 The buyer is obliged to prove the purchase of goods in the online store https://airsoftpro.cz/en, especially with a tax document issued by the seller.

13.5 In order to speed up the complaint process, the buyer can describe the defects in the goods and choose the method of handling the complaint.

13.6 If the order is divided, or contains several parts (or goods) that are delivered at intervals, the period for withdrawing from the purchase contract starts from the delivery of the last part (goods). Withdrawal from the purchase contract must be sent to the seller within this period (no later than 14 days after taking over the last part or goods of the order).

13.7 The seller guarantees to the buyer that the item has no defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the item,

      a) the thing has the properties agreed upon by the parties and, in the absence of an agreement, those properties which the seller or manufacturer described or which the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,

      b) the item is suitable for the purpose for which the seller states its use or for which the item of this type is usually used,

      c) the quality or design of the thing corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,

      d) is the thing in the corresponding quantity, measure or weight,

      e) the goods comply with the requirements of legal regulations.

13.8 If a defect becomes apparent within twelve months of acceptance, it is considered that the item was already defective upon acceptance.

13.9 The seller is obliged to accept the complaint at the address of the establishment or at the seat and place of business, if the nature of the goods allows it. The address for receiving product complaints is: ArmaPro s.r.o., Husova 1955, Pardubice, 53003, Czech Republic

13.10 The seller shall notify the buyer in writing of the acceptance of the goods for complaint and of the result of the complaint.

13.11 These complaints regulations govern complaints about defects that occur in goods within twenty-four (24) months of receipt.

13.12 If the seller does not remove the defect in time or refuses to remove the defect, the buyer may request a discount from the purchase price or withdraw from the purchase contract.

13.13 The buyer is entitled to exercise the right from a defect that occurs in the goods within twenty-four (24) months of receipt. However, if it is not a product with a stated expiration date, in that case the period is reduced to the expiration date indicated on the packaging.

13.14 If the buyer requests it, the seller will confirm to him in writing the extent and duration of his obligations in case of defective performance. The seller has obligations from defective performance at least to the extent that the manufacturer's obligations from defective performance last.

13.15 If necessary, the seller shall explain in the confirmation in an understandable manner the content, scope, conditions and duration of his responsibility as well as the way in which the rights arising from it can be exercised. At the same time, the seller states in the confirmation that the buyer's other rights related to the purchase of the item are not affected. Failure to fulfill these obligations does not affect the validity of the confirmation.

This complaint regulation takes effect on January 6, 2023