TROUBLESHOOTING OF AIRSOFT GUNS AND ACCESSORIES

The battery may be discharged, try charging it or replacing it with another (branded and tested). Non-branded batteries that manufacturers add free in the package are usually very weak and unsuitable for reliable operation. We recommend that you purchase quality branded batteries and chargers from our range.

Check the gun for a blown fuse (if the gun is equipped with one). If so, replace it. Fuses can be commonly purchased at electrical supply stores or in our e-shop. In some cases, the fuse may not be visibly blown, but may still be defective. If the fuse repeatedly blows, send the gun to us for repair.

Shock during firing can cause the Faston connector on the electric motor to become loose. This is a typical fault in M4 and MP5 series weapons. Unscrew the two outermost screws from the electric motor foot and remove the foot. Underneath is the electric motor with two wires. Check for proper seating. This does not happen on other models (AK, G36, AUG, etc.) and is not a cause of problems.

Check that the metal contacts of the plastic connectors on the gun or battery are not loose and the circuit is interrupted. Likewise, the connector sleeves may be too open and not touching when plugged in. This problem is typical of Tamiya connectors.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

The battery may be discharged, try charging it or replacing it with another (branded and tested). Non-branded batteries that manufacturers add free in the package are usually very weak and unsuitable for reliable operation. We recommend that you purchase quality branded batteries and chargers from our range.

The fault still persists and the above has not solved the problem? Then the gear mechanism is probably stuck and its repair requires the professional intervention of our service. If the gun is still under warranty, send it to our service department for repair.

The shock may cause the electric motor to release its pressure and move away from the gear. The teeth do not mesh and grind (grinding sound), or they are completely loosened and the motor just spins without load (typical buzzing in the handguard). Plug in the battery without the magazine. Using a screwdriver, turn the screw in the center of the bottom of the handguard (handle with motor) one turn to the right. On some models, it is not accessible without removing the handguard. Try pulling the trigger in burst mode. If the gun fires, use a screwdriver to adjust the correct pressure by ear. A squeaky sound (like a dental drill) means that the pressure is too loose, on the other hand a rough rattle or no turning of the gears at all is a sign of too tight a pressure.

The fault still persists and the above has not solved the problem? Then the gear mechanism is probably stuck and its repair requires the professional intervention of our service. If the gun is still under warranty, send it to our service department for repair.

HopUp is set too intensively. The sealing HopUp bucking creates a barrier that the BBs hit and jam in the barrel. Do not continue firing under any circumstances! It will lead to the destruction of the internal parts! Loosen the HopUp completely and spray silicone oil into the chamber as a precaution. After its application, the gun will have several dozen shots higher dispersion. Try firing again. Adjust the HopUp sensitively.

The problem can often be caused by poor quality BBs. Poor quality BBs can jam in the barrel or chamber and their use can lead to the destruction of internal parts. Try replacing them with other, good quality ones. For example, G&G, Madbull, BLS, etc.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

The fault still persists and the above has not solved the problem? Then the gear mechanism is probably stuck and its repair requires the professional intervention of our service. If the gun is still under warranty, send it to our service department for repair.

HopUp is too loose. Set more pressure in the HopUp chamber - see operating instructions or contact us. This, in addition to properly spinning the BB, also forms a natural barrier in the barrel that should prevent the BB from rolling out of the barrel. If the BB still rolls out of the barrel, the HopUp rubber lug is probably worn/shot - the HopUp bucking needs to be replaced. This is common operational wear and tear.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

The spring in the hi-cap magazine is not sufficiently winded. Fill the magazine with BBs and wind it sufficiently - approximately 15-20 seconds of winding with the wheel at the bottom of the magazine. The spring in the low/mid-cap magazine is worn and no longer has sufficient force - replace the spring or buy a new magazine.

The magazine is not properly inserted in the gun. Make sure it is sufficiently winded and inserted in the magazine well. When properly inserted, the click of the magazine catch is usually heard.

Due to the variety of manufacturers, it is common that magazines may not always fit and work in the gun. It is possible that in this case the magazine is not compatible with the gun. Of course, these are cases of purchased magazines, not those from the gun package. Sometimes the compatibility problem can be solved by modifying them slightly. Other times, there is no choice but to return them to the seller within the 14-day period. See the withdrawal from the contract in the footer of the e-shop. With the original magazine, the gun should function normally.

The problem can often be caused by poor quality BBs. Poor quality BBs can jam in the barrel or chamber and their use can lead to the destruction of internal parts. Try replacing them with other, good quality ones. For example, G&G, Madbull, BLS, etc.

Too high a rate of fire combined with a weaker magazine spring can lead to BB skipping. If the skipping only happens during the burst, then try using a weaker battery. If it skips even on single shots, then it is not this type of malfunction.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Make sure you use the appropriate weight of BBs. Most electric rifles use a BB weight of approximately 0.23 - 0.28 g. Suitable brands include G&G, Madbull, BLS, Guarder, etc. The optimum BB weight depends on the performance of the gun and the quality of the HopUp chamber.

HopUp is not tight enough. Slightly increase the HopUp effect (see instructions manual in the package) and follow the trajectory of the BB. Preferably against a dark background. When functioning properly, the BB trajectory will straighten out. At extreme (exaggerated) settings, the BB will rise significantly upward after a few yards.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

In older guns, the spring may be worn and reduce performance. However, such a decrease is usually by about 10-15%. A much greater drop in power can be caused by old and leaking o-rings in the air set, especially on the piston head. You can send the gun to our service department, where the age of the gun will be assessed, whether it is a manufacturing defect or operational wear.

Badly fitted silencer. In some cases, the outlet hole in the silencer is small or the silencer is misaligned and the BB hits the silencer wall. This affects the flight path, reducing the range. Adjust the silencer fitting or replace it with a defect-free one.

The fault still persists and the above has not solved the problem? Then the gear mechanism is probably stuck and its repair requires the professional intervention of our service. If the gun is still under warranty, send it to our service department for repair.

The trajectory of the BB is affected by its rotation. This is given to the BB by the HopUp chamber. The rubber protrusion of this device must push the BB exactly from the top. However, if the bucking on the barrel is incorrectly inserted or defective, the protrusion can be rotated to one side and the BB is then rotated slightly sideways, and therefore the BB's trajectory is not optimal. This is the most common cause of BB deflection. To correct this, the barrel chamber must be removed from the gun and the position of the HopUp lug checked. This action could void the gun's warranty. We recommend sending it to us for service.

The rubber protrusion in the chamber (HopUp) must push on the BB exactly from the top. So make sure that you do not unconsciously tilt the gun when shooting. For best accuracy, it must be held accurately, with the magazine perpendicular to the ground.

Airsoft projectiles are just plastic balls. They absolutely do not have the ballistic properties of airgun bullets or even real steel guns. A normal wind will easily deflect the BB. Try using heavier ammunition if your gun's power allows it. A heavier BB will be less susceptible to being affected by flight path. Keep in mind, however, that it is still just a BB and will never have the same flight path characteristics as pellets or real bullets.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

Badly fitted silencer. In some cases, the outlet hole in the silencer is small or the silencer is misaligned and the BB hits the silencer wall. This affects the flight path, reducing the range. Adjust the silencer fitting or replace it with a defect-free one.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Worn out cut off lever. This part only wears out with frequent use of the single shot mode. Initially the gun fires occasional short bursts in SEMI mode, over time this deteriorates to a permanent burst. Professional intervention on the gun is required - send the gun to us for service. If the gun is older, this defect is already considered as non-warranty service = common service wear.

If the gun is equipped with electronics (e.g. mosfet, electronic processor unit, etc.) the fault is usually in the electronics. It is necessary to send the weapon to us for complaint and replacement of the electronics.

If it is an AK series weapon, only the selector switch can be enabled. The lever on the side of the weapon is secured by a single screw on its axis. On AK74 weapons, the entire bolt is tightened with pliers, on AK47 weapons there is a plastic cap underneath the bolt. So first carefully peel off the cap and then tighten the bolt.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

This is a typical manifestation of tan trigger contacts - operational wear on the brass trigger contacts inside the gun. They spark and lose conductivity as the current passes through them. Particularly when using strong springs and LiPo batteries. To repair them, cleaning or replacement is necessary. Therefore, professional intervention in the weapon is necessary - send the weapon to us for service. If the gun is older, this defect is already considered as non-warranty service = common operating wear.

Trigger contacts may be too open and the circuit will only connect after the trigger is pressed hard. Professional intervention in the weapon is required for repair. If the gun is under warranty, send it to us for repair.

In addition to the trigger contacts, the circuit may also be randomly interrupted at the battery connector or at the fuse (if the gun has one) - check these places. For example, if the holes in the Tamiya connector are not open, or the fuse is not fallen out.

Shock during firing can cause the Faston connector on the electric motor to become loose. This is a typical fault in M4 and MP5 series weapons. Unscrew the two outermost screws from the electric motor foot and remove the foot. Underneath is the electric motor with two wires. Check for proper seating. This does not happen on other models (AK, G36, AUG, etc.) and is not a cause of problems.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Real steel guns or air guns have grooved barrels, much higher power and heavy projectiles with the tip. In contrast, an airsoft BB is just plastic, round in shape (the worst shape from a ballistics perspective), and is fired with a smoothbore. In addition, the HopUp chamber spins the BB slightly differently each time. Airsoft guns will never achieve the accuracy of at least conventional airguns. Target shooting at short range is possible, but at longer ranges the spread is already noticeable. It's a fact and there is no choice but to accept it and lower your standards.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

Try better BBs, or higher weight (if your gun's performance allows it). Heavier BBs tend to be more accurate.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Send the gun to our service department for inspection to determine whether it is a manufacturing defect that was present at the time of purchase, mechanical damage due to regular use, or operational wear and tear. The age of the weapon and the type and possible cause of the damage are taken into account in the assessment. In the case of a manufacturing defect, it will be rectified free of charge. Otherwise, other options will be suggested to solve the problem. For example, a paid repair.

If it is a part of the weapon that does not need to be handled in the proper use of the product and yet the user has broken it off, then it is likely to be a non-warranty repair. You should still send the gun to us for an assessment of whether there was a manufacturing defect in the product.

Airsoft guns, even metal ones, are just replicas of real steel guns. Rarely are the parts steel. Plastic and aluminum or zinc alloys predominate. These don't have the hardness of steel parts, and in any case can't take the treatment that real steel guns do. Many users forget this in the heat of battle and then are surprised when a part breaks off a replica. The proper handling is pointed out to the user in the instruction manual. Force breakage of any part (excluding manufacturing defects) is not covered by warranty.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

The batteries may be discharged. Try recharging the battery or replacing it with a verified one. Replace the AAA batteries with new ones - rechargeable AAA batteries are too weak to operate these replica guns. It is absolutely essential to use only hi-quality AAA batteries.

In the case of AAA batteries, check the correct order / polarity. The correct placement is usually shown on the battery cover or in the instructions.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

The batteries may be discharged. Try recharging the battery or replacing it with a verified one. Replace the AAA batteries with new ones - rechargeable AAA batteries are too weak to operate these replica guns. It is absolutely essential to use only hi-quality AAA batteries.

The fault still persists and the above has not solved the problem? Then the gear mechanism is probably stuck and its repair requires the professional intervention of our service. If the gun is still under warranty, send it to our service department for repair.

The shock may cause the electric motor to release its pressure and move away from the gear. The teeth do not mesh and grind (grinding sound), or they are completely loosened and the motor just spins without load (typical buzzing in the handguard). Plug in the battery without the magazine. Using a screwdriver, turn the screw in the center of the bottom of the handguard (handle with motor) one turn to the right. On some models, it is not accessible without removing the handguard. Try pulling the trigger in burst mode. If the gun fires, use a screwdriver to adjust the correct pressure by ear. A squeaky sound (like a dental drill) means that the pressure is too loose, on the other hand a rough rattle or no turning of the gears at all is a sign of too tight a pressure.

The fault still persists and the above has not solved the problem? Then the gear mechanism is probably stuck and its repair requires the professional intervention of our service. If the gun is still under warranty, send it to our service department for repair.

HopUp is set too intensively. The sealing HopUp bucking creates a barrier that the BBs hit and jam in the barrel. Do not continue firing under any circumstances! It will lead to the destruction of the internal parts! Loosen the HopUp completely and spray silicone oil into the chamber as a precaution. After its application, the gun will have several dozen shots higher dispersion. Try firing again. Adjust the HopUp sensitively.

The problem can often be caused by poor quality BBs. Poor quality BBs can jam in the barrel or chamber and their use can lead to the destruction of internal parts. Try replacing them with other, good quality ones. For example, G&G, Madbull, BLS, etc.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

The fault still persists and the above has not solved the problem? Then the gear mechanism is probably stuck and its repair requires the professional intervention of our service. If the gun is still under warranty, send it to our service department for repair.

HopUp is too loose. Set more pressure in the HopUp chamber - see operating instructions or contact us. This, in addition to properly spinning the BB, also forms a natural barrier in the barrel that should prevent the BB from rolling out of the barrel. If the BB still rolls out of the barrel, the HopUp rubber lug is probably worn/shot - the HopUp bucking needs to be replaced. This is common operational wear and tear.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

The magazine is not properly inserted in the gun. Make sure it is sufficiently winded and inserted in the magazine well. When properly inserted, the click of the magazine catch is usually heard.

The problem can often be caused by poor quality BBs. Poor quality BBs can jam in the barrel or chamber and their use can lead to the destruction of internal parts. Try replacing them with other, good quality ones. For example, G&G, Madbull, BLS, etc.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Make sure you use the appropriate weight of BBs. Generally, for electric pistols, use 0.16 - 0.20g BBs. Suitable brands include G&G, Madbull, BLS, Guarder, etc. The optimum weight of BBs depends on the performance of the gun and the quality of the HopUp chamber.

HopUp is not tight enough. Slightly increase the HopUp effect (see instructions manual in the package) and follow the trajectory of the BB. Preferably against a dark background. When functioning properly, the BB trajectory will straighten out. At extreme (exaggerated) settings, the BB will rise significantly upward after a few yards.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

In older guns, the spring may be worn and reduce performance. However, such a decrease is usually by about 10-15%. A much greater drop in power can be caused by old and leaking o-rings in the air set, especially on the piston head. You can send the gun to our service department, where the age of the gun will be assessed, whether it is a manufacturing defect or operational wear.

The fault still persists and the above has not solved the problem? Then the gear mechanism is probably stuck and its repair requires the professional intervention of our service. If the gun is still under warranty, send it to our service department for repair.

The trajectory of the BB is affected by its rotation. This is given to the BB by the HopUp chamber. The rubber protrusion of this device must push the BB exactly from the top. However, if the bucking on the barrel is incorrectly inserted or defective, the protrusion can be rotated to one side and the BB is then rotated slightly sideways, and therefore the BB's trajectory is not optimal. This is the most common cause of BB deflection. To correct this, the barrel chamber must be removed from the gun and the position of the HopUp lug checked. This action could void the gun's warranty. We recommend sending it to us for service.

The rubber protrusion in the chamber (HopUp) must push on the BB exactly from the top. So make sure that you do not unconsciously tilt the gun when shooting. For best accuracy, it must be held accurately, with the magazine perpendicular to the ground.

Airsoft projectiles are just plastic balls. They absolutely do not have the ballistic properties of airgun bullets or even real steel guns. A normal wind will easily deflect the BB. Try using heavier ammunition if your gun's power allows it. A heavier BB will be less susceptible to being affected by flight path. Keep in mind, however, that it is still just a BB and will never have the same flight path characteristics as pellets or real bullets.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

Badly fitted silencer. In some cases, the outlet hole in the silencer is small or the silencer is misaligned and the BB hits the silencer wall. This affects the flight path, reducing the range. Adjust the silencer fitting or replace it with a defect-free one.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Worn out cut off lever. This part only wears out with frequent use of the single shot mode. Initially the gun fires occasional short bursts in SEMI mode, over time this deteriorates to a permanent burst. Professional intervention on the gun is required - send the gun to us for service. If the gun is older, this defect is already considered as non-warranty service = common service wear.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

This is a typical manifestation of tan trigger contacts - operational wear on the brass trigger contacts inside the gun. They spark and lose conductivity as the current passes through them. Particularly when using strong springs and LiPo batteries. To repair them, cleaning or replacement is necessary. Therefore, professional intervention in the weapon is necessary - send the weapon to us for service. If the gun is older, this defect is already considered as non-warranty service = common operating wear.

Trigger contacts may be too open and the circuit will only connect after the trigger is pressed hard. Professional intervention in the weapon is required for repair. If the gun is under warranty, send it to us for repair.

In addition to the trigger contacts, the circuit may also be randomly interrupted at the battery connector or at the fuse (if the gun has one) - check these places. For example, if the holes in the Tamiya connector are not open, or the fuse is not fallen out.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Real steel guns or air guns have grooved barrels, much higher power and heavy projectiles with the tip. In contrast, an airsoft BB is just plastic, round in shape (the worst shape from a ballistics perspective), and is fired with a smoothbore. In addition, the HopUp chamber spins the BB slightly differently each time. Airsoft guns will never achieve the accuracy of at least conventional airguns. Target shooting at short range is possible, but at longer ranges the spread is already noticeable. It's a fact and there is no choice but to accept it and lower your standards.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

Try better BBs, or higher weight (if your gun's performance allows it). Heavier BBs tend to be more accurate.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Send the gun to our service department for inspection to determine whether it is a manufacturing defect that was present at the time of purchase, mechanical damage due to regular use, or operational wear and tear. The age of the weapon and the type and possible cause of the damage are taken into account in the assessment. In the case of a manufacturing defect, it will be rectified free of charge. Otherwise, other options will be suggested to solve the problem. For example, a paid repair.

If it is a part of the weapon that does not need to be handled in the proper use of the product and yet the user has broken it off, then it is likely to be a non-warranty repair. You should still send the gun to us for an assessment of whether there was a manufacturing defect in the product.

Airsoft guns, even metal ones, are just replicas of real steel guns. Rarely are the parts steel. Plastic and aluminum or zinc alloys predominate. These don't have the hardness of steel parts, and in any case can't take the treatment that real steel guns do. Many users forget this in the heat of battle and then are surprised when a part breaks off a replica. The proper handling is pointed out to the user in the instruction manual. Force breakage of any part (excluding manufacturing defects) is not covered by warranty.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Ensure that the ambient temperature is above +15°C, ideally 20 - 30°C. Propellant gas loses pressure with cold and in winter gas guns are "lazy" or do not work at all. Due to the low pressure, the slide movement may be short or there is no gas left in the reservoir. On the other hand, too high temperatures evaporate the gas quickly and the entire container cannot be filled.

Take breaks between each magazine. The expanding gas during firing cools the whole gun and after several magazines the frozen gun does not work. Not to mention the high risk of damage to internal parts.

Gas guns require maintenance. They're not toys that you just fill with gas and BBs. The contact surfaces and plastic charging nozzle need to be cleaned and lubricated with silicone oil on a regular basis. It is important that the movement of the slide is smooth. An unlubricated gun is the most common cause of gas gun malfunctions.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

HopUp is too loose. Set more pressure in the HopUp chamber - see operating instructions or contact us. This, in addition to properly spinning the BB, also forms a natural barrier in the barrel that should prevent the BB from rolling out of the barrel. If the BB still rolls out of the barrel, the HopUp rubber lug is probably worn/shot - the HopUp bucking needs to be replaced. This is common operational wear and tear.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Ensure that the ambient temperature is above +15°C, ideally 20 - 30°C. Propellant gas loses pressure with cold and in winter gas guns are "lazy" or do not work at all. Due to the low pressure, the slide movement may be short or there is no gas left in the reservoir. On the other hand, too high temperatures evaporate the gas quickly and the entire container cannot be filled.

The magazine capacity varies according to the type of gun. Replicas with a single-row magazine have a small gas tank due to their size. It is therefore common to not shoot all the BBs and run out of gas. Or you can get enough BBs, but the gas pressure is no longer sufficient to catch the slide - this is not a defect. On the other hand, with thick double-row magazines, it is common to shoot two magazines of BBs per fill. Beware, firing a burst significantly increases the consumption - the gas may run out even before the BBs.

Aerated magazine- not enough gas fits into the magazine due to the amount of air inside. When filling the magazine, hold the release valve down briefly (until gas starts escaping from the magazine). The gas pressure from the bottle will first force the air out of the magazine through the open valve. When gas starts to visibly escape, release the valve and fill the magazine. Of course, you need to fill the magazine upside down, as in standard filling.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Ensure that the ambient temperature is above +15°C, ideally 20 - 30°C. Propellant gas loses pressure with cold and in winter gas guns are "lazy" or do not work at all. Due to the low pressure, the slide movement may be short or there is no gas left in the reservoir. On the other hand, too high temperatures evaporate the gas quickly and the entire container cannot be filled.

The magazine capacity varies according to the type of gun. Replicas with a single-row magazine have a small gas tank due to their size. It is therefore common to not shoot all the BBs and run out of gas. Or you can get enough BBs, but the gas pressure is no longer sufficient to catch the slide - this is not a defect. On the other hand, with thick double-row magazines, it is common to shoot two magazines of BBs per fill. Beware, firing a burst significantly increases the consumption - the gas may run out even before the BBs.

The bolt catch is lifted by a slider that pushes the BBs in the magazine. Check that this slider is not damaged. If it is, send the magazine in for complaint.

In some cases (less common with pistols, often with long gas guns) the slide catch, or the edge on the slide, wears out. The guns are just soft metal alloys and wear is common. Contact us for availability of a replacement part, or send for service.

Gas guns require maintenance. They're not toys that you just fill with gas and BBs. The contact surfaces and plastic charging nozzle need to be cleaned and lubricated with silicone oil on a regular basis. It is important that the movement of the slide is smooth. An unlubricated gun is the most common cause of gas gun malfunctions.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

The magazine is not properly inserted in the gun. Make sure it is sufficiently winded and inserted in the magazine well. When properly inserted, the click of the magazine catch is usually heard.

The problem can often be caused by poor quality BBs. Poor quality BBs can jam in the barrel or chamber and their use can lead to the destruction of internal parts. Try replacing them with other, good quality ones. For example, G&G, Madbull, BLS, etc.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Gas leakage from the magazine is a common malfunction and occurs frequently even with brand new guns. The magazine, or rather the valves and seals, must be cleaned and lubricated regularly, as well as the gun itself. This is part of regular maintenance. Disassemble the magazine and clean and lubricate the seals and valves.

Didn't the resealing above help? You need to buy new valves/seals.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

If you happen to pull the trigger and your gun starts firing a burst on its own when it shouldn't have this function, the hammer catch in the mechanism is worn out. This is a consumable part, just like a HopUp bucking for example.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Real steel guns or air guns have grooved barrels, much higher power and heavy projectiles with the tip. In contrast, an airsoft BB is just plastic, round in shape (the worst shape from a ballistics perspective), and is fired with a smoothbore. In addition, the HopUp chamber spins the BB slightly differently each time. Airsoft guns will never achieve the accuracy of at least conventional airguns. Target shooting at short range is possible, but at longer ranges the spread is already noticeable. It's a fact and there is no choice but to accept it and lower your standards.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

Try better BBs, or higher weight (if your gun's performance allows it). Heavier BBs tend to be more accurate.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Send the gun to our service department for inspection to determine whether it is a manufacturing defect that was present at the time of purchase, mechanical damage due to regular use, or operational wear and tear. The age of the weapon and the type and possible cause of the damage are taken into account in the assessment. In the case of a manufacturing defect, it will be rectified free of charge. Otherwise, other options will be suggested to solve the problem. For example, a paid repair.

If it is a part of the weapon that does not need to be handled in the proper use of the product and yet the user has broken it off, then it is likely to be a non-warranty repair. You should still send the gun to us for an assessment of whether there was a manufacturing defect in the product.

Airsoft guns, even metal ones, are just replicas of real steel guns. Rarely are the parts steel. Plastic and aluminum or zinc alloys predominate. These don't have the hardness of steel parts, and in any case can't take the treatment that real steel guns do. Many users forget this in the heat of battle and then are surprised when a part breaks off a replica. The proper handling is pointed out to the user in the instruction manual. Force breakage of any part (excluding manufacturing defects) is not covered by warranty.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

This problem can occur most often when the cylinder head is unscrewed from the cylinder due to impact. The entire cylinder assembly is then longer and reaches the chamber before the charging handle is in a position to be folded back down. On some rifles, this can be identified by looking into the magazine well. Simply disassemble the gun and screw the cylinder head back on with feeling (taping with thread adhesive is recommended).

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

When the cylinder is cocked by the cocking handle, the spring in the gun is compressed and the piston is caught by the piston catch. After this catch, you can release the cocking lever and the whole cylinder will remain in the rear position. The cocking handle then brings it back to the front, which loads the BB into the chamber and you can fire. However, if it happens that the cylinder does not stay in the rear position and immediately returns itself forward quickly, or if it catches but the gun fires on its own when returning forward, the piston is not catching on the piston catch - there is a worn edge on the piston, or an edge on the piston catch that is part of the trigger mechanism. This problem happens either by wear on the base parts, or by using too strong spring with the base parts that cannot withstand this pressure. The solution is to buy a new piston/piston catch. Ideally, buy a piston and trigger mechanism with a 90° (perpendicular) steel catch, as this will then withstand very strong springs and the overall life is incomparably better. However, this procedure requires knowledge of the functioning of sniper rifles, also the compatibility of parts and in addition you may lose your warranty. We therefore recommend that you send the gun to us for a warranty claim.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

The magazine is not properly inserted in the gun. Make sure it is sufficiently winded and inserted in the magazine well. When properly inserted, the click of the magazine catch is usually heard.

The problem can often be caused by poor quality BBs. Poor quality BBs can jam in the barrel or chamber and their use can lead to the destruction of internal parts. Try replacing them with other, good quality ones. For example, G&G, Madbull, BLS, etc.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

HopUp is too loose. Set more pressure in the HopUp chamber - see operating instructions or contact us. This, in addition to properly spinning the BB, also forms a natural barrier in the barrel that should prevent the BB from rolling out of the barrel. If the BB still rolls out of the barrel, the HopUp rubber lug is probably worn/shot - the HopUp bucking needs to be replaced. This is common operational wear and tear.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

The trajectory of the BB is affected by its rotation. This is given to the BB by the HopUp chamber. The rubber protrusion of this device must push the BB exactly from the top. However, if the bucking on the barrel is incorrectly inserted or defective, the protrusion can be rotated to one side and the BB is then rotated slightly sideways, and therefore the BB's trajectory is not optimal. This is the most common cause of BB deflection. To correct this, the barrel chamber must be removed from the gun and the position of the HopUp lug checked. This action could void the gun's warranty. We recommend sending it to us for service.

The rubber protrusion in the chamber (HopUp) must push on the BB exactly from the top. So make sure that you do not unconsciously tilt the gun when shooting. For best accuracy, it must be held accurately, with the magazine perpendicular to the ground.

Airsoft projectiles are just plastic balls. They absolutely do not have the ballistic properties of airgun bullets or even real steel guns. A normal wind will easily deflect the BB. Try using heavier ammunition if your gun's power allows it. A heavier BB will be less susceptible to being affected by flight path. Keep in mind, however, that it is still just a BB and will never have the same flight path characteristics as pellets or real bullets.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

Badly fitted silencer. In some cases, the outlet hole in the silencer is small or the silencer is misaligned and the BB hits the silencer wall. This affects the flight path, reducing the range. Adjust the silencer fitting or replace it with a defect-free one.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Make sure you use the appropriate weight of BBs. Suitable brands include G&G, Madbull, BLS, Guarder, etc. The optimum BB weight depends on the performance of the gun and the quality of the HopUp chamber.

Slightly increase the HopUp chamber pressure, i.e. more pressure/rotation to the ejected BB. HopUp is usually adjusted with a lever on the side of the forearm, a dial on the bottom of the stock, or a countersunk Allen screw near the chamber. Adjust the pressure sensitively. That is, add (turn to the right, or move toward the shooter) and try to fire. If the BB's trajectory is still not rising enough, increase the pressure further.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

The low performance of newly purchased Well sniper rifles may be due to the factory installed air brake. Which is a blockage in the cylinder head that purposely reduces the power of the gun. Only some guns sold by us have this (depending on the actual delivery). As a user, you can easily remove it. Instructions and video for disassembly can be found in the description of the gun on our e-shop (only for the guns involved).

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Real steel guns or air guns have grooved barrels, much higher power and heavy projectiles with the tip. In contrast, an airsoft BB is just plastic, round in shape (the worst shape from a ballistics perspective), and is fired with a smoothbore. In addition, the HopUp chamber spins the BB slightly differently each time. Airsoft guns will never achieve the accuracy of at least conventional airguns. Target shooting at short range is possible, but at longer ranges the spread is already noticeable. It's a fact and there is no choice but to accept it and lower your standards.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

Try better BBs, or higher weight (if your gun's performance allows it). Heavier BBs tend to be more accurate.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Send the gun to our service department for inspection to determine whether it is a manufacturing defect that was present at the time of purchase, mechanical damage due to regular use, or operational wear and tear. The age of the weapon and the type and possible cause of the damage are taken into account in the assessment. In the case of a manufacturing defect, it will be rectified free of charge. Otherwise, other options will be suggested to solve the problem. For example, a paid repair.

If it is a part of the weapon that does not need to be handled in the proper use of the product and yet the user has broken it off, then it is likely to be a non-warranty repair. You should still send the gun to us for an assessment of whether there was a manufacturing defect in the product.

Airsoft guns, even metal ones, are just replicas of real steel guns. Rarely are the parts steel. Plastic and aluminum or zinc alloys predominate. These don't have the hardness of steel parts, and in any case can't take the treatment that real steel guns do. Many users forget this in the heat of battle and then are surprised when a part breaks off a replica. The proper handling is pointed out to the user in the instruction manual. Force breakage of any part (excluding manufacturing defects) is not covered by warranty.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

The magazine is not properly inserted in the gun. Make sure it is sufficiently winded and inserted in the magazine well. When properly inserted, the click of the magazine catch is usually heard.

Are you cocking the gun correctly? If you don't fully cock the gun the first time, but only partially cock it, the spring is not compressed (so the gun won't fire), but the BB is already loaded in the chamber. If you recock at this point, you will push a second BB into the chamber and they may jam. Such a chamber jammed with BBs can be clearly identified by the typical muffled sound. In this case, definitely do not reload further. Remove the magazine, if the gun has an adjustable Hop-Up, loosen it completely, then cock the gun without the magazine and fire - the BBs should fly out. If not, push them out with the cleaning rod.

The problem can often be caused by poor quality BBs. Poor quality BBs can jam in the barrel or chamber and their use can lead to the destruction of internal parts. Try replacing them with other, good quality ones. For example, G&G, Madbull, BLS, etc.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

HopUp is too loose. Set more pressure in the HopUp chamber - see operating instructions or contact us. This, in addition to properly spinning the BB, also forms a natural barrier in the barrel that should prevent the BB from rolling out of the barrel. If the BB still rolls out of the barrel, the HopUp rubber lug is probably worn/shot - the HopUp bucking needs to be replaced. This is common operational wear and tear.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

The trajectory of the BB is affected by its rotation. This is given to the BB by the HopUp chamber. The rubber protrusion of this device must push the BB exactly from the top. However, if the bucking on the barrel is incorrectly inserted or defective, the protrusion can be rotated to one side and the BB is then rotated slightly sideways, and therefore the BB's trajectory is not optimal. This is the most common cause of BB deflection. To correct this, the barrel chamber must be removed from the gun and the position of the HopUp lug checked. This action could void the gun's warranty. We recommend sending it to us for service.

The rubber protrusion in the chamber (HopUp) must push on the BB exactly from the top. So make sure that you do not unconsciously tilt the gun when shooting. For best accuracy, it must be held accurately, with the magazine perpendicular to the ground.

Airsoft projectiles are just plastic balls. They absolutely do not have the ballistic properties of airgun bullets or even real steel guns. A normal wind will easily deflect the BB. Try using heavier ammunition if your gun's power allows it. A heavier BB will be less susceptible to being affected by flight path. Keep in mind, however, that it is still just a BB and will never have the same flight path characteristics as pellets or real bullets.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

Badly fitted silencer. In some cases, the outlet hole in the silencer is small or the silencer is misaligned and the BB hits the silencer wall. This affects the flight path, reducing the range. Adjust the silencer fitting or replace it with a defect-free one.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Make sure you use the appropriate weight of BBs. In general, for manual weapons, use 0.12- 0.25g BBs, depending on the performance and capabilities of the HopUp chamber. Suitable brands include G&G, Madbull, BLS, Guarder., etc.

HopUp is not tight enough. Slightly increase the HopUp effect (see instructions manual in the package) and follow the trajectory of the BB. Preferably against a dark background. When functioning properly, the BB trajectory will straighten out. At extreme (exaggerated) settings, the BB will rise significantly upward after a few yards.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Real steel guns or air guns have grooved barrels, much higher power and heavy projectiles with the tip. In contrast, an airsoft BB is just plastic, round in shape (the worst shape from a ballistics perspective), and is fired with a smoothbore. In addition, the HopUp chamber spins the BB slightly differently each time. Airsoft guns will never achieve the accuracy of at least conventional airguns. Target shooting at short range is possible, but at longer ranges the spread is already noticeable. It's a fact and there is no choice but to accept it and lower your standards.

Dirty barrel or oiled barrel - clean it. Even minor dirt in the barrel can cause the BB to spin in the wrong direction, reduce range, increase dispersion or jam the BB in the barrel. A plastic rod with an eyelet on the end is usually included in the gun package. Thread a strip of cotton cloth into it and dry clean the barrel.

Try better BBs, or higher weight (if your gun's performance allows it). Heavier BBs tend to be more accurate.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Send the gun to our service department for inspection to determine whether it is a manufacturing defect that was present at the time of purchase, mechanical damage due to regular use, or operational wear and tear. The age of the weapon and the type and possible cause of the damage are taken into account in the assessment. In the case of a manufacturing defect, it will be rectified free of charge. Otherwise, other options will be suggested to solve the problem. For example, a paid repair.

If it is a part of the weapon that does not need to be handled in the proper use of the product and yet the user has broken it off, then it is likely to be a non-warranty repair. You should still send the gun to us for an assessment of whether there was a manufacturing defect in the product.

Airsoft guns, even metal ones, are just replicas of real steel guns. Rarely are the parts steel. Plastic and aluminum or zinc alloys predominate. These don't have the hardness of steel parts, and in any case can't take the treatment that real steel guns do. Many users forget this in the heat of battle and then are surprised when a part breaks off a replica. The proper handling is pointed out to the user in the instruction manual. Force breakage of any part (excluding manufacturing defects) is not covered by warranty.

Have you not found the cause of the problem? Is the gun under warranty and is it a manufacturing defect? Send it to us for repair.

Identify whether the problem is in the gun, the battery or the charger - by using a different (verified) battery in the gun. This will verify whether the problem is in the gun or the battery. Test the functionality of the charger - whether the battery is charging, working (e.g. using a voltmeter/ammeter, or verified battery). Depending on the findings, proceed further.

The battery may be discharged, try charging it or replacing it with another (branded and tested). Non-branded batteries that manufacturers add free in the package are usually very weak and unsuitable for reliable operation. We recommend that you purchase quality branded batteries and chargers from our range.

If you have the option, try a different power socket and a different charger power cable to rule out this possibility of malfunction (damaged charging cable or malfunctioning power socket). Check the manual to see how the charger is supposed to behave when plugged in and how charging is supposed to take place. Normally, when plugged in, the LEDs indicating the "Ready" or "Charging" status will light up (or the display will light up).

If you can't rule out any of the options, send us the entire assembly (gun, battery, charger) for service.

These connectors are unsoldered and sometimes it can happen that the metal mandrel is slightly misaligned - it is not possible to connect the connectors together. Twist the cable in front of the connector and then connect the two connectors.

Do not use brute force - there is a risk of deformation of the connector. The connectors can only be connected in the correct position (reverse polarity protection).

Each battery gets hot (slightly warm) when charging. If it is very hot, it may be a sign of an expired battery, or a faulty charger, or some of the problems below.

The charging current is set too high. Most batteries can absorb a charging charge of 1 C (e.g. 1000 mAh battery charge max 1 A, or 1600 mAh battery charge max 1.6 A, etc.). In general, the lower the charging current, the longer the charging time, but the significantly longer the battery life.

The battery is overcharging. Applies to NiMH batteries. When using the cheapest chargers (usually free in the gun package), which do not have delta peak detection, it is necessary to calculate the charging time and then disconnect the charger manually. These chargers cannot detect the end of the charge and keep charging the battery even though it is already charged - overcharging it. This shortens the life of the battery and risks damage, or in the worst case fire, explosion of the battery. The charging time can be easily calculated - e.g. a 1000 mAh battery will charge with a current of 200 mA (the output charging current is indicated on the charger) for a total of 5 hours. Please note - this calculation is only valid if the battery is completely empty.

NEVER charge non-rechargeable batteries!

Make sure you are using the correct charger - charge the NiMH battery with a NiMH charger and the Li-Po/Li-Ion battery with a Li-Po/Li-Ion charger ONLY. There is a real risk of fire or battery explosion when charging a Li-Po/Li-Ion battery with a NiMH charger!

Check the correct polarity of the battery connection to the charger. Some chargers use "banana plugs" for the connection, which can be easily swapped. Reversing the polarity can irreversibly damage the battery.

When charging a Li-Po/Li-Ion battery, the service connector must also be connected and the correct charging mode (Li-Po, Li-Ion, NiMH, NiCd, Pb) must be selected.

Have you not found the cause of the problem? Are the goods under warranty? Send it to us for repair.

If you have the option, try a different power socket and a different charger power cable to rule out this possibility of malfunction (damaged charging cable or malfunctioning power socket). Check the manual to see how the charger is supposed to behave when plugged in and how charging is supposed to take place. Normally, when plugged in, the LEDs indicating the "Ready" or "Charging" status will light up (or the display will light up).

Make sure you are using the correct charger - charge the NiMH battery with a NiMH charger and the Li-Po/Li-Ion battery with a Li-Po/Li-Ion charger ONLY. There is a real risk of fire or battery explosion when charging a Li-Po/Li-Ion battery with a NiMH charger!

Check the correct polarity of the battery connection to the charger. Some chargers use "banana plugs" for the connection, which can be easily swapped. Reversing the polarity can irreversibly damage the battery.

When charging a Li-Po/Li-Ion battery, the service connector must also be connected and the correct charging mode (Li-Po, Li-Ion, NiMH, NiCd, Pb) must be selected.

For Li-Po/Li-Ion batteries, the cell voltage must not drop below the critical value of 3V (e.g. leaving the battery connected in the weapon with the processor unit, trying to use the "last drop of energy"). Similarly, the battery must not overcharge above 4.2V per cell. In both cases, an irreversible chemical reaction will occur, rendering the battery inoperable - a new one must be purchased.

Recommendation: always use safety fireproof bag when charging and storing batteries to minimise damage to the surrounding area in the event of a battery explosion. Charge batteries on a non-flammable pad and never leave a charged battery unattended. Read the battery charging instructions carefully before charging. For Li-Po/Li-Ion batteries, use a Li-Po alarm or processor unit to protect the battery from undercharging.

Have you not found the cause of the problem? Are the goods under warranty? Send it to us for repair.

This can happen with Li-Po batteries - stop using the battery immediately!

If the battery starts to inflate when charging, stop charging the battery IMMEDIATELY! There is a risk of fire/explosion of the battery. Provide a non-flammable environment and disposal. Take the discharged battery to a collection point or our shop, or dispose of it in the red container designated for batteries.

A bloated battery means irreversible chemical processes and the end of its life. You need to buy a new battery. This can be caused by several factors - improper use (overcharged/undercharged cell), defective cell, reversed polarity when charging, using the wrong charger, etc.